Last updated: 29 September 2026
This Privacy Policy explains how Mudarabah Markets (“we”, “us” or “our”) collects, uses, shares and protects personal information when you visit mudarabahmarkets.com, contact us, or use our trading signals, courses, mentorship, market analysis, account management and support services. We serve clients in the United Kingdom, the European Union, the United States, the Gulf region and Pakistan, and we aim to handle your data in line with the privacy laws that apply to you.
1. Who we are
Mudarabah Markets provides trading education, trading signals, market analysis and related support services for Forex, cryptocurrency and international stock markets. For the purposes of data protection law, we are the controller of the personal information described in this policy. You can contact us about privacy at any time at support@mudarabahmarkets.com.
2. Information we collect
Information you give us
- Contact and consultation requests: your name, email address, phone number, the market or service you are interested in, and anything you write in your message.
- Communications: messages you send us by email, WhatsApp, Telegram or other channels, and our replies.
- Service information: if you join a course, signals group, mentorship or account management service, the details needed to provide it, such as your trading experience, goals and risk preferences.
Please do not send us passwords, full card numbers, bank account numbers or broker login details. We will never ask for them by email or message.
Information collected automatically
- Technical data: IP address, browser type, device type, operating system, referring page and the pages you visit, recorded in our hosting provider’s standard server logs for security and performance.
- Cookies and similar technologies: see section 7.
3. How we use your information
- To respond to your enquiries and book consultations.
- To provide the services you request, such as courses, signals, mentorship and account management, and to communicate with you about them.
- To send you service updates and, where you have agreed, news and offers. You can unsubscribe at any time.
- To keep our website secure, prevent spam and abuse, and fix technical problems.
- To improve our website, content and services.
- To comply with legal, regulatory, tax and accounting obligations and to establish or defend legal claims.
4. Legal bases (UK and EU visitors)
If you are in the UK or European Economic Area, we rely on the following legal bases under the UK GDPR and EU GDPR:
- Contract: to take steps at your request before entering into a service with us, and to deliver that service.
- Legitimate interests: to answer enquiries, run and secure our website, and improve our services, where these interests are not overridden by your rights.
- Consent: for marketing messages and any non-essential cookies. You can withdraw consent at any time.
- Legal obligation: where we must keep or disclose information by law.
5. Who we share your information with
We do not sell your personal information. We share it only where needed, with:
- Service providers who help us run the business, such as website hosting and email (Hostinger), our contact form system, email marketing tools, and messaging platforms you choose to use with us. They may only use your data to provide services to us.
- Brokers or trading platforms, only if you ask us to help you open or manage an account with them and you agree to the information being shared.
- Professional advisers such as lawyers and accountants, under confidentiality.
- Authorities, where required by law or to protect our rights, our clients or the public.
6. Third-party content on our website
Our website includes content from other providers, including live market charts and tickers from TradingView and fonts from Google Fonts. When a page loads this content, your browser connects to those providers, which may receive your IP address and set their own cookies. Their use of your data is governed by their own privacy policies.
7. Cookies
Our website uses a small number of cookies and similar technologies:
- Essential cookies: needed for the website, security, caching and forms to work correctly.
- Third-party cookies: set by embedded services such as TradingView, as described in section 6.
- Analytics and marketing cookies: we will only use these where the law allows and, where required, with your consent. If we add analytics or advertising tools, we will update this policy.
You can block or delete cookies in your browser settings. Blocking some cookies may affect how parts of the website work.
8. International transfers
We work with clients and service providers in several countries, so your information may be processed outside the country where you live, including outside the UK and EEA. Where this happens, we take reasonable steps to make sure your information is protected, for example by using providers that offer appropriate contractual safeguards.
9. How long we keep your information
- Enquiries that do not become clients: generally up to 24 months after our last contact, unless you ask us to delete them sooner.
- Client records: for as long as you use our services and afterwards for as long as needed to meet legal, tax and accounting requirements and to handle any disputes.
- Marketing preferences: until you unsubscribe, after which we keep a record so we do not contact you again.
10. How we protect your information
We use appropriate technical and organisational measures to protect your information, including encrypted (HTTPS) connections, restricted access to our systems and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
11. Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you and receive a copy.
- Correct information that is inaccurate or incomplete.
- Ask us to delete your information.
- Object to or restrict certain processing, including direct marketing.
- Receive your information in a portable format.
- Withdraw consent at any time, where we rely on consent.
- Complain to a data protection authority, such as the Information Commissioner’s Office (ICO) in the UK or your local authority in the EU or Gulf region.
US residents: depending on your state, you may have rights to know, access, correct and delete your personal information, and to opt out of its sale or sharing for targeted advertising. We do not sell personal information.
To exercise any of these rights, email support@mudarabahmarkets.com. We will respond within the time required by applicable law and may need to verify your identity first.
12. Marketing
We only send marketing emails or messages where the law allows or where you have agreed. Every marketing email includes an unsubscribe link, and you can also opt out by emailing support@mudarabahmarkets.com.
13. Children
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we will delete it.
14. Links to other websites
Our website may link to other websites, such as brokers, trading platforms and social media. We are not responsible for their privacy practices, so please read their privacy policies.
15. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last changed. Significant changes will be highlighted on this page.
16. Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at support@mudarabahmarkets.com or through our contact page.